draft
nb: legal review recommended, particularly around the offshore storage disclosure and any email marketing obligations under the Unsolicited Electronic Messages Act 2007

forma is committed to protecting your privacy. this policy explains how we collect, use, store, and share your personal information in accordance with the New Zealand Privacy Act 2020.

by using our website or placing an order with forma, you agree to the collection and use of your information as described in this policy.

what information we collect
we may collect the following personal information from you:

• name, delivery address, billing address, phone number, and email address when you place an order or make an enquiry
• payment information, which is processed securely through our payment provider and is not stored by forma
• website usage data collected automatically through cookies and analytics tools, including pages visited, time spent on site, and device information
• any other information you choose to provide when contacting us

how we use your information
we use your personal information to:

• process and fulfil your order, including coordinating delivery
• communicate with you about your order, including lead time updates and delivery scheduling
• respond to enquiries and provide customer support
• send you information about forma products, promotions, or updates where you have opted in to receive these
• improve our website and understand how it is being used
• meet our legal obligations

who we share your information with
we do not sell your personal information. we may share your information with trusted third parties who assist us in operating our business, including:

• delivery and logistics providers, for the purpose of fulfilling your order
• payment processors, for the secure handling of transactions
• website and analytics service providers, for the purpose of maintaining and improving our website

we require all third parties to handle your information in accordance with applicable privacy laws.

cookies
our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used. cookies do not identify you personally.

you can disable cookies through your browser settings, however some parts of our website may not function correctly if you do so.

storage & security
your personal information is stored securely and protected against unauthorised access, disclosure, or misuse. we retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

some of our service providers may store data outside New Zealand. where this occurs, we take reasonable steps to ensure your information is protected to a standard comparable to the New Zealand Privacy Act 2020.

your rights
under the New Zealand Privacy Act 2020, you have the right to:

• request access to the personal information we hold about you
• request a correction of any information that is inaccurate or incomplete
• ask us to delete your information where we no longer have a lawful reason to retain it

to exercise any of these rights, please contact us at [INSERT contact details]. we will respond to your request within a reasonable timeframe.

marketing communications
if you have opted in to receive marketing communications from forma, you may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. we will not send you unsolicited marketing communications.

third party links
our website may contain links to third party websites. forma is not responsible for the privacy practices of those sites and we encourage you to review their privacy policies independently.

changes to this policy
we may update this privacy policy from time to time. any changes will be posted on this page with a revised effective date. continued use of our website or services following any changes constitutes your acceptance of the updated policy.

this policy was last updated 31st May 2026.

contact
if you have any questions about this privacy policy or how we handle your personal information, please contact us at:

forma
55 boston rd, grafton, auckland 1023, New Zealand
hello@forma.co.nz
09 368 7694

NB: Legal review recommended, particularly around the offshore storage disclosure and any email marketing obligations under the Unsolicited Electronic Messages Act 2007